Chatbots are not new, but they hit the news recently when Facebook announced they’re implementing and planning for businesses to use chatbots through their platform. If you’re not familiar with chatbots, an article from NBC News describes them well: “Bots are simple artificial intelligence systems that you interact with via text. Those interactions can be straightforward, like asking a bot to give you a weather report, or more complex, like having one troubleshoot a problem with your internet service.”
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